Frequently Asked Questions

Q.How do I make the payment?

You can make the payment through any one of the following methods: Credit card/Debit Card Net banking,phone pay/google pay.


Q.What is My Booklist/Wishlist?

My Booklist represents the list of books that you want to read. The order in which you would like to read the books can be set by giving priority numbers to the books.


Q.How do I manage My Booklist?

You can manage your Booklist by changing the priority of the books available in your Booklist. You can also remove a book from your Booklist. To add a book to your Booklist, browse/search a book and click on "Add to Booklist" button. To remove a book, click on the delete icon on the same row as the book on the Booklist. To rearrange books in the Booklist just drag the book up or down.


Q.What is My Account?

My Account is the section from where you can view and manage details regarding your account. You can edit your profile, change password, see billing details , renew your membership.


Q.What is the minimum number of books I need to maintain in My Booklist?

In order to have a high probability of a delivery, we need you to maintain at least 10 books in the Booklist, at any point of time.


Q.How do I get books delivered after opening my account?

After you have created your account, kindly add atleast 10 books in your booklist. Once this is done, you have to click on the "Deliver" button present at the bottom of your Bookslist". The top available books from your booklist would be issued to you and would be shown in "Books in delivery" section.


Q.What if the books are not delivered within 1-3 working days?

Please give us a call at 7414925075/ 7769844489 and we will take the case on a priority basis.


Q.After I finish reading, how do I get my next set of books?

After you have finished reading, please press "Pickup and deliver". We would pickup the books that you have with you and deliver the next set of books from your booklist within 1-3 working days.


Q.How long can I keep the books with me?

As long as you are making your monthly rental payments, you can keep the books with you till you done reading


Q.What if I damage/lose the book?

If you lose/damage the book, you need to pay the MRP of the book to us, to continue the service.


Q.Can I cancel my membership during my membership period?

Yes, you can cancel your membership at anytime during your membership period. Our customer care executive will call you to confirm your request and also note the reason for closure.


Q.Do I need to pay for delivery and pickup of books?

No, Pickup and delivery charges are included in your plan


Q.When would the books be delivered?

We aim to deliver the books within 1-3 working days from the moment you request a delivery. This might however get delayed, if there is any unfavourable situation.


Q.What if I am not available at home when the delivery happens?

If you are not available at home and miss a delivery, then kindly call our customer care to request for a re-delivery. Kindly note that free delivery/pickup would only be done twice. If you miss it again, then you would be charged Rs. 25 for the next delivery/pickup.


Q.What if the books sent to me are not in good condition?

If you find that the books sent to you are not in good condition, then we request you to not accept the delivery, and register the issue with us by calling us on 7769844489. We will address the issue as soon as possible, and meanwhile, we would send you the next set of books.


Q.What are the different options of requesting a pickup/delivery?

Pickup / delivery request can be made through any of the following options: (a).Through your account by going to "My Booklist", (b).Via SMS, (c).Calling our customer care on 7769844489 or 7414925075


Q.Will I get the book which is on the top of my priority list in the Booklist?

We try to give you the books as per your priority, but if the same is in circulation then you get the next available book.


Q.Do I need to pay for delivery and pickup of books?

No, Pickup and delivery charges are included in your plan


Q.When would the books be delivered?

We aim to deliver the books within 1-3 working days from the moment you request a delivery. This might however get delayed, if there is any unfavourable situation.


Q.What if I am not available at home when the delivery happens?

If you are not available at home and miss a delivery, then kindly call our customer care to request for a re-delivery. Kindly note that free delivery/pickup would only be done twice. If you miss it again, then you would be charged Rs. 25 for the next delivery/pickup.


Q.What if the books sent to me are not in good condition?

If you find that the books sent to you are not in good condition, then we request you to not accept the delivery, and register the issue with us by calling us on 7769844489. We will address the issue as soon as possible, and meanwhile, we would send you the next set of books.


Q.What are the different options of requesting a pickup/delivery?

Pickup / delivery request can be made through any of the following options: (a).Through your account by going to "My Booklist", (b).Via SMS, (c).Calling our customer care on 7769844489 or 7414925075


Q.Will I get the book which is on the top of my priority list in the Booklist?

We try to give you the books as per your priority, but if the same is in circulation then you get the next available book.


Q.Can I buy books at mybookgalaxy.com?

Yes, you can also buy books from us using the option buy on request. you want to gift a loved one a copy of your favourite book. Maybe you are just building up your own private collection. Whatever the reason, you can easily get a brand new copy delivered to your doorstep.


Q.What is Gift a Membership?

Gift a Membership is a feature through which you can give your friend/relative a membership of mybookgalaxy as a gift.


Q.How do I gift a membership?

Click on "Gift a Membership". Fill in your details and the details of the person whom you want to gift a membership. You have to make the payment for the subscription plan that you want to gift. You would be asked the date and mode of informing the person. Our representative will call you to verify and confirm the same.


Q.What is Refer a Friend?

You can refer mybookgalaxy.com to your friends, by filling up a form. An e-mail would be sent to them, requesting them to join the service. For every referred friend who becomes a member of mybookgalaxy.com, you earn points which can be redeemed at the time of renewal of your membership plan.


Q.What is Request a Book?

If there is a book that you want to read, and it is not available in our collection, then you can request for the book to be included in our library. We would try to get it as soon as possible.


Q.How do you pickup books?

When books are delivered, a self addressed envelope and a shipment note is provided along with the books. When you want to return the books, you need to place your pickup & delivery request online and pack the books in the envelope provided and hand it over along with the shipment note to our logistics partner.


Q.What if I damage/lose the book?

If you lose/damage the book, you need to either pay the MRP of the book to us or replace the copy with a new one.


Q.How do I change my contact details?

Go to My Account> Edit Details to change your contact details.

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